Synacor Launches Complete Product Offering

Provider of Enhanced Data Services Helps CLECs, ILECs, Service Providersand VARs Meet Growing Customer Demands

October 24th 2001

BUFFALO, N.Y. & EMERYVILLE, Calif. – Synacor Inc., a provider of provisioning, messaging, collaboration and portal services, today announced its suite of solutions for CLEC, ILEC, Service Provider, VAR and Consultant partners. Synacor’s enhanced data services and provisioning platform enable Service Providers to meet their customers’ growing needs for messaging, collaboration and community applications. With offerings for both small to medium businesses and consumers, Synacor’s breadth of hosted solutions enable partners to expand and add value to their current product offering.

“Synacor’s outsourced solutions help our partners achieve their business objectives and succeed in a competitive market,” said Ron Frankel, president and CEO of Synacor. “With our enhanced data services, our partners, such as Choice One Communications and Net Related, can focus on their core business, reduce overhead, increase revenues and provide world-class, reliable service to their clients.”

A key component of Synacor’s product offering is Synacor Provisioning Platform, a robust, detailed management and administrative platform that enables partners to deploy each of Synacor’s enhanced data services quickly and seamlessly. This unique Web-based application gives partners the control and flexibility they need to customize and provision Synacor’s solutions to their clients with minimal technical training. Synacor Provisioning Platform allows for robust administration through reporting, account management, security/access controls, template customization and billing support.

Synacor’s suite of messaging, collaboration and community solutions also includes:

• Synacor Business Messaging and Synacor Consumer E-mail
  Robust and reliable e-mail is a key component of Synacor’s integrated, enhanced data services. Synacor Business Messaging is e-mail designed to meet the messaging needs of small to medium businesses, including access via the Web, POP and IMAP, extra storage, the ability to handle large attachments, SSL and spam filtering. Synacor Consumer E-mail offers its partners POP and highly customizable, brandable Web-based e-mail at an affordable price. Value-adds, such as Virus Protection and Wireless Access, are also available.

• Synacor Business Planner and Synacor Consumer Calendar
  More and more businesses are looking to implement collaborative applications to enhance productivity. With Synacor Business Planner, partners can provide business clients a group calendaring and scheduling solution, including calendar overlays, free/busy check, reminders, invitations, event planning and e-mail integration. The Task Management component enables users to manage “to do” lists and assign tasks. With synchronization, users can access their information from PDAs and desktop clients such as Outlook and Eudora. With Synacor Consumer Calendar, partners can offer end users an easy-to-use personal calendar to manage their daily activities.

• Synacor Business Portal and Synacor Community Portal
  Synacor Community Portal offers partners the ability to provide their consumer community with a customized Internet home page. With Synacor Business Portal, partners can deliver a hosted company portal to their business clients. The portal solutions enable the integration of Synacor messaging and collaboration services, original and 3rd party content, and offer multiple management features. Synacor’s Content Publishing Tool with HTML wizard makes it easy to create custom content. Providers can publish advertisements, coupons and promotions, and businesses can publish departmental information, company policies and company news, or link to internal and external sites. Synacor also offers a menu of 3rd party content options from international, financial, entertainment and sports news to weather, stock quotes and maps.

• Synacor Technical Support
  All Synacor partners receive the company’s standard Tier 2 technical support, including 24/7 365 days a year phone and e-mail support, an online support site, and the company’s standard 99.9% Service Level Agreement. For those partners that require additional levels of support and service, Synacor offers customized support programs to meet every partner’s individual needs.

• Synacor Marketing Support
  Synacor Marketing Support provides partners with the tools they require to sell Synacor services successfully. The support service includes brandable marketing materials, consultation, co-marketing programs and more.

• Synacor Professional Services
  Synacor’s professional services team is available to partners that require data migration, extended customization or other specialized projects. The company’s professional services program includes initial requirement analysis, integration planning, installation, deployment, project management and training.

Synacor’s corporate Web site, www.synacor.com, features details on all Synacor products and services.

About Synacor
Synacor (www.synacor.com) delivers a suite of enhanced data services and a turnkey provisioning platform that enables CLECs, ILECs, Telcos, VARs and Service Providers to quickly deploy portal, messaging and collaboration services to consumers and small to medium businesses. With offices in Buffalo, New York and Emeryville, California, Synacor powers a global network of partners.